Legal

Refund & Cancellation Policy

Effective date: September 21, 2026 · Last updated: September 21, 2026

EngageDM plans are auto-renewing subscriptions that you can cancel at any time. Every account starts with a free trial that needs no card, so you can try the product before paying. Because of that, and because cancelling keeps your access until the end of the period you have already paid for, subscription charges are not refundable except in the situations listed below. If you have questions, contact [email protected] before subscribing.

Table of Contents

How billing works
Cancelling your subscription
No refunds
Exceptions
How to request a refund
Processing timeline
Contact us

1. How billing works

When you subscribe to a paid plan (Basic, Pro or Pro Plus) you choose a billing cycle — monthly, quarterly, half-yearly or yearly — and your payment method is charged the plan price for that cycle. At the end of every cycle it is charged again, at the price then in force, until you cancel. The recurring amount and the next charge date are shown before you confirm, on your Billing page and on the receipt for each charge, and we email you before every renewal.

Every payment is processed by Dodo Payments — in INR for customers in India and in USD everywhere else — which acts as the merchant of record, applies the tax due in your country and issues your invoice.

The free trial requires no payment method and never turns into a paid plan on its own. Nothing is charged unless you choose a plan and subscribe.

2. Cancelling your subscription

You can cancel at any time from Billing → Cancel subscription in your dashboard. No email, no phone call, no waiting period.

Cancelling stops every future charge. Your card or UPI mandate is not charged again.
You keep full access to your plan until the end of the period you have already paid for. After that your account returns to the free tier, automated sending pauses, and everything you built is preserved for when you subscribe again.
Cancelling does not refund the current period, and there is no partial refund for unused time.
Downgrading to a cheaper plan works the same way: the change applies at the end of the current period, so no paid time is lost.

3. No refunds

Subscription charges are non-refundable, including the first charge, renewals, and the unused part of a period after you cancel or downgrade.

Refunds are not issued for:

Change of mind, or forgetting to cancel before a renewal you were emailed about in advance.
Dissatisfaction with results — DM automation outcomes depend on your content, captions and audience, which are outside our control.
Not using the plan during a period you paid for (inactivity is not grounds for a refund).
Unused time remaining after you cancel or downgrade.
Account suspension or termination for a breach of our Terms of Service.
Service disruptions caused by Instagram / Meta API changes, rate-limit enforcement or policy changes outside our control.

4. Exceptions

We refund a charge, in full and to the original payment method, in these situations:

Duplicate charge: you were charged more than once for the same period, or charged after a cancellation that was confirmed before the renewal date.
Billing error: you were charged for a plan or an amount you did not select, due to a confirmed error on our or our payment processor's side.
Your statutory rights: where the consumer law of the country you are in gives you a right to a refund that cannot be excluded, we honour it. In particular, consumers in the European Union, EEA and United Kingdom have a 14-day right to withdraw from a contract for digital services. At checkout you ask us to start the Service immediately and acknowledge that the right is lost once the Service has been fully provided; if you have not used the Service within those 14 days, we refund on request.

A refund ends the subscription it relates to: the mandate is cancelled, your account returns to the free tier and automations are paused when the refund is issued. Any partner commission earned on the refunded charge is voided.

5. How to request a refund

Email [email protected] from your registered email address with the subject line "Refund Request" and include:

The date and amount of the charge
Which exception in Section 4 applies
The payment reference from your Billing page or receipt

You can also message us through the support button in your dashboard. We respond within 3 business days. Please contact us before raising a dispute with your bank or card issuer — we can usually resolve a genuine billing error faster than a chargeback, and a chargeback on a charge that does not fall under Section 4 may lead to suspension of the account.

6. Processing timeline

Approved refunds are returned to your original payment method through the processor that took the payment. Typical timelines after approval:

Credit/Debit card: 5–10 business days
UPI: 1–3 business days
Net banking / other: 3–5 business days

Refunds under Section 4 are for the full amount charged, including any tax collected on it. Dodo Payments, as merchant of record, issues the corresponding credit note against its original invoice.

7. Contact us

If you have questions about this policy or want to discuss a billing issue, reach out before subscribing:

Email: [email protected]
Contact form: engagedm.in/contact