Connect Instagram
Before creating any automations you need to link at least one Instagram account. EngageDM only works with Instagram Business or Creator accounts.
Personal accounts are not supported. If your account is Personal, go to Instagram Settings â Account â Switch to Professional Account before connecting.
Step-by-step connection guide
1
Open Settings â Integrations
In the EngageDM dashboard sidebar, click Settings then Integrations.
2
Click "Connect Instagram"
You will be redirected to Instagram's official OAuth login page. Enter your Instagram username and password to authenticate.
3
Grant all required permissions
EngageDM needs instagram_manage_comments, instagram_manage_messages, and pages_read_engagement. Do not uncheck any permissions â automations will fail without them.
4
Authorise and return
Click Allow on the permissions screen. You'll be redirected back to EngageDM automatically.
5
Confirm on the Home page
Your Instagram handle and token status appear on the Home page. A green "Valid" badge means everything is set up correctly.
Token expiry
Instagram access tokens are long-lived but do expire. EngageDM auto-refreshes them silently in the background. If the token turns red on your Home page, simply reconnect from the Integrations page â this takes under 30 seconds.
Multiple accounts â Pro plan users can connect additional Instagram accounts by increasing their account slot count in Billing. Each slot supports one Instagram account.
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