Connect Instagram
Before creating any automations you need to link at least one Instagram account. EngageDM only works with Instagram Business or Creator accounts.
Personal accounts are not supported. If your account is Personal, go to Instagram Settings → Account → Switch to Professional Account before connecting.
Step-by-step connection guide
1
Open Settings → Integrations
In the EngageDM dashboard sidebar, click Settings then Integrations.
2
Tell us which account you are connecting
Click Connect Instagram and start typing the username of the account you want to automate — just the handle, or paste your profile link. Pause for a moment and the matching account appears below the field.
3
Pick your account, then continue
Select it to confirm — it stays on the same page — and press Connect. If you are already signed in to Instagram in this browser you go straight to the permissions screen. If Instagram signs you in as the wrong account we refuse the connect and offer to sign you in as the right one, so nothing can be connected by mistake.
4
Grant all required permissions
EngageDM needs instagram_manage_comments, instagram_manage_messages, and pages_read_engagement. Do not uncheck any permissions — automations will fail without them.
5
Authorise and return
Click Allow on the permissions screen. You'll be redirected back to EngageDM automatically. If Instagram signs you in as a different account from the one you named, we stop and say so — nothing is connected, and you can either sign in as the right account or pick a different username.
6
Confirm on the Home page
Your Instagram handle and token status appear on the Home page. A green "Valid" badge means everything is set up correctly.
Token expiry
Instagram access tokens are long-lived but do expire. EngageDM auto-refreshes them silently in the background. If the token turns red on your Home page, simply reconnect from the Integrations page — this takes under 30 seconds.
Multiple accounts — Pro plan users can connect additional Instagram accounts by increasing their account slot count in Billing. Each slot supports one Instagram account.
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