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Contacts

Every Instagram user who triggers one of your automations is automatically saved as a contact in EngageDM. The Contacts tab gives you a searchable, filterable list of all people you've messaged.

What's tracked per contact

  • Instagram username and profile picture (where available)
  • First seen date and most recent interaction date
  • Which automations have fired for this contact
  • Total DMs sent and received

Searching and filtering

Use the search bar at the top to find a specific contact by username. You can also filter by automation or by date range to see contacts from a specific campaign.

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Data retention — contact data is retained for the lifetime of your account. Deleting a contact removes them from EngageDM but does not affect the Instagram conversation.

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