Contacts
Every Instagram user who triggers one of your automations is automatically saved as a contact in EngageDM. The Contacts tab gives you a searchable, filterable list of all people you've messaged.
What's tracked per contact
- Instagram username and profile picture (where available)
- First seen date and most recent interaction date
- Which automations have fired for this contact
- Total DMs sent and received
Searching and filtering
Use the search bar at the top to find a specific contact by username. You can also filter by automation or by date range to see contacts from a specific campaign.
Data retention — contact data is retained for the lifetime of your account. Deleting a contact removes them from EngageDM but does not affect the Instagram conversation.
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