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Recovery Account

A recovery account lets you link a second Google account to your EngageDM profile. If you ever lose access to your primary Google account, you can use the recovery account to sign back in — without contacting support or losing your data.

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We recommend setting this up now. Losing access to your primary Google account without a recovery method means you cannot sign in to EngageDM. A recovery account takes 30 seconds to link and can save you a lot of trouble later.

How it works

  • You link any second Google account you own from Settings → Account → Recovery Account.
  • On the login page, a "Sign in with recovery account" link lets you authenticate with that Google account instead of your primary one.
  • Once authenticated, you are logged into your EngageDM account as normal.
  • The recovery account is only used for authentication — it cannot manage automations, access billing, or make any account changes on its own.

How to link a recovery account

1
Go to Settings → Account
Open the EngageDM dashboard, click Settings in the sidebar, then select the Account tab.
2
Scroll to "Recovery Account"
Find the Recovery Account section below the Instagram Accounts section.
3
Click "Link Google recovery account"
You will be redirected to Google's sign-in page. Sign in with the second Google account you want to use as your backup — not your primary one.
4
Done — you'll be returned to Settings
The linked account's email address will appear in the Recovery Account section. You can remove it at any time by clicking Remove.

How to sign in using your recovery account

1
Go to the EngageDM login page
Visit engagedm.in/auth/login or click any "Sign in" link on the site.
2
Click "Sign in with recovery account"
Below the main Google sign-in button, click the "Sign in with recovery account →" link.
3
Sign in with your recovery Google account
Google will prompt you to sign in. Use the Google account you linked as your recovery account — not your primary one.
4
You're in — update your primary account when possible
You will be signed into your EngageDM account. Once inside, link a new primary-capable account or regain access to your original Google account to restore normal login.

Rules and restrictions

  • The recovery account must be a different Google account from your primary sign-in account.
  • A Google account can only be linked as a recovery account for one EngageDM account at a time.
  • You must be signed in to your primary account to link or remove a recovery account.
  • The recovery account cannot be used to access billing details, change plan, or transfer ownership.
⚠️
Keep your recovery account secure. If someone gains access to your recovery Google account, they can sign in to EngageDM. Treat it with the same care as your primary account. If you suspect it has been compromised, remove it immediately from Settings → Account and contact [email protected].

Removing a recovery account

To remove a linked recovery account, go to Settings → Account → Recovery Account and click Remove. You will be asked to confirm before the link is deleted. After removal, that Google account can no longer be used to sign in to EngageDM.

Frequently asked questions

Can my recovery account be used by someone else?
No. A recovery Google account can only be linked to one EngageDM account. If it is already linked elsewhere, you cannot use it again for a different account.

What happens if I don't set up a recovery account and lose access to my primary Google account?
Without a recovery account, you will be locked out of EngageDM. Contact us at [email protected] with proof of ownership and we will assist with account recovery on a best-effort basis — but there is no guarantee of automated recovery.

Does linking a recovery account affect my automations or subscription?
No. Linking or removing a recovery account does not affect your automations, subscription, billing, or any data in your account.

Can I have more than one recovery account?
No — only one recovery Google account can be linked at a time. You can remove the current one and link a different account if needed.

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